Terms of sales

Terms of registration and reservations: In order to participate in one of our activities, it is mandatory to reserve in advance based on availability.
Registrations can be made by email to contact@terreo-canyoning.com or by phone to +33 (0) 6 78 03 72 40
Your registration will be validated upon receipt of payment of either the deposit or the full amount requested for the service. Payment methods accepted: ANCV checks, bank transfers, online payment by credit card.
When registering, you acknowledge having read and accept the General Conditions of Sale.

If you are the subscriber to a group of several people: you must undertake to inform each of the participants of the content of the activities, the conditions of participation and the general conditions of sale.

Our prices include supervision by a qualified professional and the loan of the appropriate equipment, but do not include your transport to the point of departure, accommodation, food, drinks or other personal expenses.

How it works: Terréo Canyoning is a transparent matchmaker. The services are provided by guides who are self-employed. A collaboration contract is established between each self-employed worker and the TERREO company. The self-employed workers of the TERREO company meet all the legal obligations related to their profession. Only the self-employed person is responsible for the service, in accordance with the prerogatives linked to his sports teaching diploma.

Conditions of participation: Our activities are open to all, nevertheless depending on the activities and routes, certain conditions must be taken into account: age limit, height, weight, ability to swim, technical or physical level, being used to the height to abseil or climb a via ferrata …

It is also imperative that each participant be in good health and in good shape on the day of the activity. On the other hand, each participant must be attentive and carry out the instructions given by the professional throughout the activity.

Knowing how to swim and not being afraid to put your head under water is imperative.

You must not be the subject of a medical contraindication to the practice of the chosen activity.
Important: You are not the subject of a medical contraindication, but you are dependent on special special medical care or treatment, or your state of health requires special attention (back pain, concern with a joint), you must inform the instructor before the start of the activity.

The activities that we offer you are practiced in an unsecured natural environment: rivers, canyons, cliffs, mountains… You must therefore be aware of the risks inherent in the practice of these activities.

Audiovisual Property and Image Rights: By participating in one of our activities, you expressly and without restriction accept that your image be used for promotional and advertising purposes on all our “paper” media and our communication tools and modern telecommunications (Videos, Photos, Website, Social Networks), except written request from you, sent by registered letter with acknowledgment of receipt and photo for your identification.
In accordance with Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, you have the right to access and rectify or delete information concerning you.

Terréo offers you the photos of your outing, this service is free and is therefore not part of the service itself. Within this framework of free admission, no complaint can be made in the absence of photos or blurry photos.

Insurance: Terréo Canyoning instructors are insured for professional civil liability. However, this insurance does not replace the participant’s individual civil liability for damage that the participant could cause to himself or to third parties, or which could result from an external natural phenomenon.

The participant is informed that it is their responsibility to take out civil liability insurance which covers them individually for the practice of mountain sports, including search, rescue and repatriation assistance.

Terréo Canyoning is also insured by a Civil Liability contract for the resale of sports activities which covers its liability in everything relating to the organization, sale and resale of supervised sports activities, before the provision of services by independent monitors, on field.

Terréo Canyoning cannot be held responsible for activities reserved with its partners.

Gift vouchers: When purchasing your gift voucher, you acknowledge having read and accepted the General Conditions of Sale. The recipient of the gift voucher must contact us 15 days before the planned date in order to ensure our availability.

Cancellations: The balance is returned in full if Terréo Canyoning is informed of your cancellation at least 30 days before the deadline for groups of more than 6 people, or at least 15 days before the deadline for other cases. The balance is refunded at 50% if Terréo Canyoning is informed of your cancellation no later than 15 days before due date for groups of more than 6 people, or at least 7 days before due date for other cases. The balance is not refunded if cancellations are made within a period of less than 15 days for groups of more than 6 people, or 7 days for other cases. Reimbursement is made only in the event of inability to carry out the activity, upon presentation of a medical certificate. This reimbursement concerns only the person named in the said certificate; except for underage participants, under the responsibility of the accompanying adult concerned. The medical certificate must state a contraindication to the practice of canyoning on the date initially scheduled for the outing. The certificate must be sent within a maximum of 7 days from the date of the outing to Terréo Canyoning to claim a refund.

In accordance with Article L 121-21-8 3 ° and 12) of the Consumer Code, Sports Activities and Sports Activity Gift vouchers are not subject to a right of withdrawal. https://www.service-public.fr/particuliers/vosdroits/F10485

Special cancellation conditions: Terréo Canyoning professionals reserve the right to cancel an activity for safety reasons (weather, floods, etc.) or for all other cases of force majeure. In these cases, a replacement activity will be organized if possible or another date will be offered. If the exit cannot be carried out, the service is fully reimbursed without being able to claim any other compensation. ONLY THE INSTRUCTOR IS AUTHORIZED TO CANCEL AN ACTIVITY IN THE EVENT OF BAD WEATHER.

Terréo Canyoning reserves the right to cancel a service if the minimum number of participants for the outing is not reached.

Stopping the current activity: No refund can be made from the time the activity was started (the activity starting from the moment the guide welcomes you, and gives you the necessary equipment to the exit). This is in the context where you would stop the activity on your own or because the guide would invite you to stop judging that your level of physical resources would not be suitable for the activity.

Appointment times and Delays:
A meeting time is systematically communicated regardless of the service. For the smooth running of the activities and out of respect for the other participants and the instructor, we do not tolerate any delay.
BEYOND THIS PERIOD, THE MONITOR (S) WILL GO INTO ACTIVITY AND NO REIMBURSEMENTS OR ALLOWANCES WILL BE DUE.